Last updated: September 21, 2025

This Privacy Policy explains how House of Us (“House of Us,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website, join our Private Member Association (PMA), purchase products, participate in programs or events, or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1) Who we are

House of Us is a nonprofit PMA focused on community, education, and ethically made products. We are not a medical provider, and our Services and content are educational in nature (see our Legal & Safety page).

Our store is hosted by Shopify Inc., which provides our e-commerce platform.

2) Changes to this policy

We may update this policy to reflect changes in our practices or for legal/operational reasons. When we update it, we’ll post the new version here and adjust the “Last updated” date. Where required by law, we’ll provide additional notice.

3) What we collect

A) Information you provide directly

• Contact & account: name, email, phone, billing/shipping address, login credentials.
• Orders & membership: items purchased, order history, returns, membership status.
• Community interactions: event RSVPs, circle participation, volunteer interests.
• Support: messages you send us (including attachments/photos you choose to share).
• Optional notes for continuity: with your permission, we may maintain brief AI-assisted notes on member preferences or prior interactions to improve care and continuity (see §7).
  

You can choose not to provide certain information; however, some features may not work without it (e.g., checkout, account access).

B) Information collected automatically (“Usage Data”)

We (and service providers) use cookies, pixels, and similar technologies to collect:

• Device and browser type, IP address, settings, and identifiers
• Site usage (pages viewed, actions taken, referring/exit pages)
• General location inferred from IP
• Performance and diagnostic data
  

See Cookies & tracking (§8) and Shopify’s cookie notice: shopify.com/legal/cookies.

C) Information from third parties

• E-commerce & payments: Shopify, payment processors, and fulfillment/shipping partners (for orders and delivery).
• Analytics & communications: tools that help us understand site usage and send essential updates.
• Social / integrations: if you use social logins or interact with embedded tools, those providers may share limited info consistent with their policies.

4) How we use personal information

• Provide the Services: process orders, ship products, manage accounts/memberships, handle returns, and send essential notices (order updates, policy changes).
• Community & education: deliver member resources, program updates, and event information.
• Support & improvement: respond to inquiries, troubleshoot, improve site performance and product quality.
• Continuity of care: (where permitted) maintain AI-assisted notes on member preferences/interactions to better support you over time (§7).
• Legal, safety & fraud prevention: comply with law, enforce terms, protect our community and systems.
• Optional communications: with your preferences in mind, send educational content, surveys, or invitations. You can opt out of promotional emails anytime.
  

We may use de-identified or aggregated information for analytics, reporting, and service improvement.

5) How we disclose information

We disclose personal information in the following situations:

• Service providers (processors): e-commerce platform, payment processors, cloud hosting, shipping/fulfillment, email and analytics—only as needed to provide the Services and under contracts that limit their use.
• With your direction/consent: e.g., social logins, reviews/testimonials, or referrals you initiate.
• Legal and safety: to comply with law or protect rights, safety, and security.
• Business transitions: if we engage in a reorganization consistent with nonprofit rules, we may transfer information as permitted by law.
  

We do not sell personal information, and we do not use or disclose sensitive personal information to infer characteristics about you. If this ever changes, we will update this policy and honor opt-out rights as required by law.

Past 12 months (transparency): we disclosed identifiers, commercial/order data, and internet/network activity to service providers solely to run our store, ship orders, provide support, and perform analytics. We did not “sell” or “share” personal information for cross-context behavioral advertising.

6) Children’s data

Our Services are not intended for individuals under 21. We do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we will delete it.

7) AI-assisted notes (continuity of care)

To maintain continuity in member interactions, trained team members may keep brief AI-assisted notes summarizing preferences (e.g., “prefers capsules over gummies,” “asked about heat-safe shipping”).

• Notes are limited to Service relevance, stored securely, and accessible only to authorized staff.
• You may request access or deletion of these notes (subject to legal retention limits).
• We do not use these notes for automated decisions that produce legal or similarly significant effects.

8) Cookies & tracking; Global Privacy Control (GPC)

We use cookies and similar tech to operate, secure, and improve the Services (e.g., remember preferences, perform analytics). You can control cookies via your browser settings; blocking cookies may impact functionality.

We honor the Global Privacy Control (GPC) signal for the associated browser/device. If we can link that signal to your account, we will apply it to your account preferences as well. Other than GPC, we do not currently respond to “Do Not Track” signals.

For Shopify cookies specifically, see: shopify.com/legal/cookies.

9) Security & retention

We use administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, and we cannot guarantee “perfect security.”

We retain personal information only as long as necessary to provide the Services, meet legal and accounting obligations, resolve disputes, and enforce agreements. Criteria include account status, order history, and legal requirements.

10) Your privacy rights

Depending on your location, you may have the following rights (subject to applicable law, exceptions, and verification):

• Access / Know the personal information we hold about you.
• Delete personal information.
• Correct inaccurate personal information.
• Portability: receive a copy of your information.
• Opt out of targeted advertising or certain disclosures (we currently do not sell/share personal info, but we honor GPC).
• Restrict / Object to certain processing where applicable.
• Withdraw consent where we rely on consent.
• Appeal our decision if we decline a request.

To exercise rights, email privacy@thehouseof.us (or use the method provided on our site). We may need information to verify your identity and/or your authorized agent’s authority. We will not discriminate against you for exercising your rights.

Marketing choices: You can unsubscribe from promotional emails at any time using the link in the message. We may still send you non-promotional messages (e.g., order confirmations).

11) State, federal, and international disclosures

California (and similar U.S. state laws)

• Categories we collect: identifiers; customer records information; commercial information (orders, returns); internet or network activity; general geolocation (derived from IP).
• Purpose of collection: to provide and improve the Services; security and fraud prevention; legal compliance.
• Sources: you; your devices; service providers.
• Disclosures: to service providers/processors for operating the Services.
• No sale/share: we do not sell or share personal information for cross-context behavioral advertising.
• Sensitive information: we do not use or disclose sensitive personal information to infer characteristics.
• Non-discrimination: we will not discriminate against you for exercising your rights.

EU/UK residents (GDPR)

Where GDPR applies, our lawful bases may include: contract (to provide the Services), legitimate interests (service improvement, security), consent (where required), and legal obligation.
International transfers outside your country may occur (e.g., to the U.S.). When we do, we rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) or adequacy decisions, as applicable.

12) Third-party links and sites

Our site may link to third-party websites or services we don’t control. Review their privacy policies; we’re not responsible for their practices.

13) Contact us

Questions about this policy or your data?

• Email (privacy): privacy@thehouseof.us
• Member support: support@thehouseof.us
• Mailing address: see our Contact page for current details
  

If you’re not satisfied with our response, you may have the right to contact your local data protection authority.

14) Quick summary (not a substitute for the full policy)

• We collect info you give us, and limited usage data via cookies.
• We use it to run the PMA, fulfill orders, support members, and improve the Services.
• We share info with service providers only as needed to operate.
• We do not sell personal information, and we honor GPC.
• You have rights to access, delete, correct, and more—just reach out.
• We keep AI-assisted notes only to improve continuity of care, with strict privacy.