Overview

House of Us ("House of Us," "we," "us," or "our") operates this website and online store to provide botanical products, educational resources, and related goods.

By visiting our site and/or purchasing products, you agree to be bound by these Terms of Use ("Terms"), including any additional policies referenced on this site, such as our Privacy Policy, Returns & Refunds Policy, and Certificates of Analysis (COA) page.

All products offered through our store are lawful consumer goods intended for general wellness, lifestyle, and personal use. Our products are not intended to diagnose, treat, cure, or prevent any disease.

We reserve the right to update these Terms at any time by posting changes on this page. Your continued use of the website following any updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to customers.

1) Eligibility & Membership

You must be at least 21 years of age to use this website or purchase products from our store.

Certain features of the website may require account registration. By creating an account, you agree to provide accurate and complete information and to keep your account details current.

2) Health & Safety (No Medical Advice)

• House of Us provides educational content only. We are not medical professionals, and nothing on our site or in our communications constitutes medical advice, diagnosis, or treatment.
• Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a licensed professional—especially if pregnant/nursing, taking medications, or managing a health condition.
• You are responsible for your own decisions and the safe, lawful use of any product you purchase.

3) Online Store Terms

• You may not use our site/products for any illegal or unauthorized purpose.
• Do not attempt to interfere with the site or introduce malware.
• We may refuse service, cancel orders, limit quantities, or restrict sales by account, address, or geography at our discretion (e.g., to uphold safety, legal, or ethical standards).

4) Accuracy & Information

• We strive for accuracy, but content on this site may sometimes be incomplete or not current. Material is provided for general information and may change without notice.
• Historical or educational information is for reference and should not be your sole basis for decisions.

5) Pricing, Availability & Modifications

• Prices and product descriptions may change without notice.
• We may modify or discontinue the site or any part of the Services at any time. We are not liable to you or any third party for such changes.
• Certain products or promotions may be limited in quantity or available only to registered customers.
• Some items may be exclusive to online members, limited in quantity, or subject to heat-sensitive shipping practices (e.g., chocolate).

6) Products, Quality & Colors

• We make every effort to display products accurately; however, your device settings may affect how colors or textures appear.
• We do not warrant that any product will meet your expectations or that errors will be corrected, though we work hard to make things right.
• Products sold on this website are intended for personal use only and are not intended for resale unless authorized.

Our products are intended for lawful use only. Customers are responsible for ensuring that products purchased from this website are used in accordance with local laws and regulations.

7) Orders, Billing & Account Info

• We reserve the right to refuse or cancel any order (e.g., suspected fraud/resale).
• You agree to provide current, complete, and accurate account and billing information, and to update it as needed so we can process your order and contact you.
• For returns, see our Returns & Refunds policy.

8) Optional Tools & Third-Party Services

• We may provide access to third-party tools or links we don’t control. These are provided “as is” without warranties.

Your use of third-party tools/sites is at your own risk. Review their terms and policies carefully; we are not responsible for their content or practices.

9) User Content: Comments, Feedback & Submissions

• If you share ideas, suggestions, testimonials, or other materials (“Comments”), you grant us a non-exclusive license to use and share them (e.g., to improve our Services or help members).
• You are solely responsible for your Comments and agree they won’t violate any rights, laws, or contain harmful code.
• We may moderate or remove content at our discretion.

10) Privacy & Data

• Your submission of personal information is governed by our Privacy Policy.
• We may use AI-assisted tools to support customer service and communication, as described in our Privacy Policy.
• Credit card information is handled by our payment processors and is always encrypted in transit.

11) Errors, Inaccuracies & Omissions

Occasionally, there may be typographical errors or omissions (e.g., pricing, shipping charges, delivery times, availability). We reserve the right to correct them and to update or cancel orders if the information was inaccurate at the time of order.

12) Prohibited Uses

You agree not to use the site or its content:

• for any unlawful purpose or to solicit unlawful acts;
• to violate any laws, regulations, or ordinances;
• to infringe upon intellectual property;
• to harass, abuse, defame, discriminate, or otherwise harm others;
• to submit false/misleading information;
• to upload malware or attempt to compromise site security;
• to collect or track others’ personal information without consent;
• to spam, phish, crawl, or scrape without permission;
• for any obscene or immoral purpose; or
• to interfere with or circumvent security features.

We may suspend or terminate access for violations.

13) Disclaimer of Warranties

The site, Services, and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

14) Limitation of Liability

To the fullest extent permitted by law, House of Us and its directors, officers, employees, volunteers, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use of the site, Services, or products—even if advised of the possibility. In jurisdictions that do not allow certain limitations, our liability shall be limited to the maximum extent permitted by law.

15) Indemnification

You agree to indemnify, defend, and hold harmless House of Us and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, volunteers, suppliers, and employees from any claim or demand (including reasonable attorneys’ fees) arising from your breach of these Terms or violation of any law or third-party rights.

16) Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remainder will remain in full force and effect.

17) Termination

These Terms remain effective unless terminated by either party. You may terminate by ceasing use of the site and notifying us. We may terminate immediately if you breach these Terms. Obligations and liabilities incurred prior to termination survive termination.

18) Community & Organizational Structure

House of Us operates as a community-focused organization that provides products, education, and resources aligned with its mission.

Certain services, events, or communications may be limited to registered users or customers. Nothing in these Terms waives any non-waivable consumer rights under applicable law.

19) Entire Agreement; No Waiver

These Terms, together with policies posted on the site (e.g., Privacy Policy, Returns & Refunds), constitute the entire agreement between you and House of Us and supersede prior understandings. Our failure to enforce any provision is not a waiver of that right.

20) Governing Law & Dispute Resolution

These Terms and any separate agreements are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Venue for disputes will be in the state or federal courts located in Los Angeles County, California, unless otherwise required by law. You and House of Us consent to personal jurisdiction there.

21) Changes to Terms

You can review the current Terms at any time on this page. We may update or change these Terms by posting a new version here. Your continued use of the site/Services after changes are posted constitutes acceptance.

22) Contact Information

Questions about these Terms?
Email: support@thehouseof.us
Mailing address: see our Contact page (include your name, order number if applicable, and a clear description of your question).

Important Notices (Quick Reference)

• No Medical Advice: Educational content only; consult a licensed professional.
• Product Claims: Not intended to diagnose, treat, cure, or prevent any disease.
• Age/Location Gating: We comply with applicable age and location restrictions.
• Returns: See our Member-First Returns & Refunds policy (heat-sensitive items covered).
• Privacy: See our Privacy Policy for data practices, including AI-assisted notes with strict privacy.

23)Product Compliance & Testing

We prioritize transparency and quality in our products. Where applicable, Certificates of Analysis (COAs) and quality documentation are maintained for key ingredients.

Customers may review available Certificates of Analysis on our Certificates of Analysis (COA) page.

All products sold through this website are intended to comply with applicable federal and state regulations.