We’re a nonprofit, member-supported community. If something you received isn’t right, we want to make it right. You have 30 days from the date of delivery to request a return or refund for any reason.

Return Eligibility 

To keep our community safe and our standards high:

• For a used product, if you have an unsatisfactory experience, please reach out, and we will provide a refund.
• For unused items, they must be unopened and in their original packaging.
• For consumables (gummies, caramels, chocolate, capsules), we cannot accept opened items for safety and hygiene reasons.
• Please keep your order number or a copy of your purchase receipt.
• Heat-sensitive items (e.g., chocolate): if your order arrives heat-damaged despite our insulation, let us know within 48 hours and we’ll take care of you.

How to Start a Return

Email support@thehouseof.us with:

• Your order number
• The item(s) you’d like to return
• A brief note on what went wrong (photos help for damage or mix-ups)

If your return is approved, we’ll send a prepaid shipping label and simple instructions.
Please don’t send anything back without prior approval—unauthorized returns can’t be accepted.

Damages, Defects, or Mix-Ups

If your order arrived damaged, defective, or not as ordered, please contact us immediately at support@thehouseof.us (please include photos). We’ll replace or refund as appropriate.

Refunds

Once we receive and inspect your return, we’ll email you with an update. If approved, refunds are issued to your original payment method within 3–5 business days. (Your bank or card issuer may take a bit longer to post the credit.)

If it’s been more than 7 business days since your refund was approved and you don’t see it, email us at support@thehouseof.us and we’ll help.

A Note on Our Approach

As a nonprofit private member association, stewardship matters. Returns help us learn and improve—thank you for letting us know when something falls short of our expectations. Our goal is simple: member safety, clarity, and care in every step.

Our Shipping Policy

We ship from Northern California and currently ship to destinations in the United States.

Though we strive to ship orders as soon as possible, most orders are shipped within one business day of placement. Once your order label is created, you will receive an email with tracking details, though your order may not show tracking details until it is picked up and scanned by USPS or UPS.
Business days are Monday through Friday. Holidays and weekends are not included, and no shipments are processed on those days. 
USPS Priority Mail offers 1-3 day delivery options if available to you. This means your package will take 1-3 business days to be delivered by USPS. Please note that we cannot guarantee delivery from the time you place your order. We are also not responsible if the USPS extends the delivery time after the order has shipped. We can only pass along what USPS shares with us. 

Our Ground Shipping option is provided via USPS Ground Advantage and typically takes between 4 and 7 days to arrive at your destination. Please note that we do not guarantee delivery from the time you place your order, and we are not responsible if the USPS extends the delivery time after the order has shipped.
After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged, a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damage. Failure to properly document damages may disqualify you from product replacement or reimbursement.
If an order is returned as undeliverable, a refund will be issued minus the shipping cost.